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Refund Policy

Stepin Adventure believes in helping its customers as far as possible and has a liberal cancellation policy. Under this policy:

  • Cancellations will be considered only if the request is made within 48 hours of placing an order.
  • There is no cancellation of orders placed under the Same Day Delivery category.
  • No cancellations are entertained for those products that the Stepin Adventure marketing team has obtained on special occasions like Pongal, Diwali, Valentine’s Day, etc. These are limited-occasion offers and therefore cancellations are not possible.
  • Stepin Adventure does not accept cancellation requests for perishable items like flowers, eatables, etc. However, a refund/replacement can be made if the customer establishes that the quality of the product delivered is not good.

Return & Refund Policy:

There could be certain circumstances beyond our control where you could receive a damaged / defective product or a product that is not the same as your original order. We will replace the product to your satisfaction at no extra cost. In such circumstances, before using the product, please get in touch with our Customer Service Team who will guide you on the process for the same at our Customer Service number +91 8380054988 /9 between 10 am to 7 pm

The return process of the product can be restricted depending on the nature and category of the product.

Conditions for return:

Refunds:

We will process the refund after receipt of the product by Stepin Adventure or its business partner. Refunds will be processed based on the mode of payment of the order:

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