Stepin Adventure believes in helping its customers as far as possible and has a liberal cancellation policy. Under this policy:
- Cancellations will be considered only if the request is made within 48 hours of placing an order.
- There is no cancellation of orders placed under the Same Day Delivery category.
- No cancellations are entertained for those products that the Stepin Adventure marketing team has obtained on special occasions like Pongal, Diwali, Valentine’s Day, etc. These are limited-occasion offers and therefore cancellations are not possible.
- Stepin Adventure does not accept cancellation requests for perishable items like flowers, eatables, etc. However, a refund/replacement can be made if the customer establishes that the quality of the product delivered is not good.
Return & Refund Policy:
The return process of the product can be restricted depending on the nature and category of the product.
Conditions for return:
- Please notify us of receipt of a Damaged / Defective product within a maximum of 48 hours of delivery.
- Products/Items should be UNUSED.
- Products should be returned in their original packaging along with the original price tags, labels, and invoices.
- It is advised that the return packets should be strongly and adequately packaged so that there is no further damage to goods in transit.
We will process the refund after receipt of the product by Stepin Adventure or its business partner. Refunds will be processed based on the mode of payment of the order:
- Orders paid by credit/ debit card will be refunded by credit back to the customer's bank account within 15 working days and the refund will be reflected in the next statement.
- Orders paid by net banking accounts will be credited back to the bank account.
- For all other modes of payment, we will send a refund cheque. The cheque will be made in favor of the name as in the "billing name" provided at the time of placing the order.