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Shipping Policy

What are the costs for shipping my order?

Shipping is free on all online orders above '5000/-*' anywhere in India except on all " Discounted" Products and offers, standard shipping charges will be applicable.

If the total online order amount is less than ‘5000/-*', then shipping costs have been classified into Maharashtra and the Rest of India for each product. To view the shipping cost on the product page there is a “Shipping Cost” link next to “Add to Wish list”

If you order more than one quantity of the same product then, the shipping cost reduces and is mentioned on the product page.

What if I buy products under special offers (Discounted)?

Warranty is not valid for discounted products.

When is an order dispatched and what is the expected delivery time?

Dispatch happens every working day at 01:00 PM IST. If your order & payment has been received before that, your order will be shipped the same day. Courier takes normally 2-7* working days depending on the location.

*Important:

Please understand that the operations of courier companies are not in our control and we cannot be held responsible for delays/misplacement and the resultant impact on your trip schedules. Please order early enough to accommodate delays.

As a general practice always check your courier package for any tampering or damage before you sign the POD receipt. In case there is a problem please don't sign POD and let us know at order@stepinadventure.com along with the Name/Phone# of the person delivering the package. POD once signed courier company doesn't entertain any complaints/claims.

I want to ship my order to another address than the one I submitted at registration. Can I do this?

Yes, you can save multiple addresses in your account on the Stepin Adventure Website. Choose the correct address, where you want your order to be shipped, during checkout and it will be shipped to the desired address.

Can I choose the carrier for my shipment?

Yes and No. We use a variety of carriers including First Flight Couriers, DTDC, Shree Maruti Couriers, Shree Anjani Coouriers, Professional Couriers, Speed Post (India Post), Blue Dart, In-person delivery, etc. Customers can suggest the carrier for their order and we will try our very best to accommodate their request. The choice of carrier is determined by whichever carrier has the best service in your area and the size of your order. And don't worry we will select the appropriate carrier option for you, to keep our shipping charges as low as possible while still maintaining the delivery expectations for the selected level of service. Once your order ships, the ship date, delivery method, and other tracking details will be provided in your shipment confirmation email and in your account on stepinadventure.com.

What do I do if my product has not arrived on time?

You can email us at order@stepinadventure.com or call the numbers given on the "Contact Us" page. We will check the issue by following up with the courier companies and inform you as soon as possible. We always hope that all orders reach the customer in the timely and appropriate manner and do our best to achieve that. Though, sometimes circumstances are not in our control, we will try our best to follow up with the courier company and try and deliver the package at the earliest.

Can I ship different items in my order to different shipping addresses?

Not in the same order. You can place two or more orders with different “Shipping Addresses”

Can my order ship to a Post Office Box?

No. Since we offer door-to-door deliveries through our shipping partners you must include full address details including a street address for the shipping address.

Can I change my shipping address after placing my order?

Once we receive your order, we take a few up to 24 hours to process your order before handing it over to the shipping company. If you would like to change your shipping address for an order that you have already placed, we will try to accommodate your requests if we still have the package in our hands. Please contact us at order@stepinadventure.com with your requested change and respective order number. We will send you an email reply to confirm if we were able to make the change. If we have already handed your order over to the shipping company then we are unable to make any shipping address changes.

How long does domestic/international shipping take?

Domestic shipping may take anywhere between 2 to 7 working days to reach the customer, depending on which part of the county, the order is being delivered. International shipping takes 10 to 20 working days to reach the customer, depending on which part of the country, the order is being delivered.

Are shipping fees refundable if I return my product?

Once a package is shipped we cannot refund the shipping cost. If you return your product, you are responsible for the cost of shipping it back to us as well as the original shipping fee.

Shopping & Orders

On the stepinadventure.com site, you can either shop by category, by the product’s brand name, or by the Sport. For every product, we try to provide a description/features/specifications, product code, price, and other relevant information about the product. The product’s rating and review as provided by other users will be displayed when available.

I want to purchase a product. How do I place the order online?

Placing an order on the Stepin Adventure’s site is easy. You can either log in to your account or checkout without creating an account if you are in a hurry. Next, select the product(s) you want to purchase and add them to your cart, review your purchase, click on checkout, enter your shipping address and payment information, and submit your order. If you need any assistance, feel free to chat with our representative on the website or mail us at order@stepinadventure.com.

How do I know my order has been confirmed?

After you submit the order you will receive a confirmation by email, which includes the order no., the list of items ordered prices, and other particulars related to the order. If you do not receive a confirmation mail, then kindly inform us at order@stepinadventure.com.

How do I track the status of my order?

You can log into your account and “Track Your Order”

OR

Once your product has been shipped, you will receive an SMS with a tracking number and the web link of the Courier Company.

To track your order, click on the below link: http://www.stepinadventure.com/order-status/

Can I cancel/modify my order?

Yes, if the order has not yet been shipped out, then please email order@stepinadventure.com or call the numbers given on the "Contact Us" page. Our customer service team will assist you. If the order has been shipped out, we will not be able to cancel/modify the order.

The product I ordered is damaged or has a defect or I received the wrong product. What is your returns policy?

We apologize if you have received a damaged or defective product. All products go through a Quality Check before being shipped from our warehouse. Sometimes even we make mistakes. Please refer to our Returns policy below or mail us at order@stepinadventure.com and we would be happy to help you out with the issue.

Please refer to the below link for the Returns Policy: http://www.stepinadventure.com/pages/Return-Polic4.aspxy/pgid-58179

Can I add a product after I have placed my order?

No, you cannot add a product to the same order. You can place a new order and we will dispatch the same at the earliest.

I want to see and/or try the product before I purchase it. Is there a store that I can visit?

Currently, we have a store in Pune (Maharashtra). You are invited to visit our outlet and check the products (subject to availability). The address and map to the Stepin Adventure store are here: http://www.stepinadventure.com/pages/Contact-Us/pgid-581800.aspx

I want to purchase a product at a later time. Can I store this information in my account?

Yes, you can. Just click on ‘Add to My Wishlist’ and the product will be added to your list, which you can view at a later date. To view all products on your Wishlist you can click ‘Wishlist’ on the menu at the top of the page or in “My Account” after logging in.

Do you offer any discounts/sales on products? How do I stay informed?

We send out mailers to inform you regarding deals on our website. You can also keep yourself informed by following our Facebook page and on Twitter or Pinterest.

Can I place a bulk order for a product(s)?

For bulk orders, corporate and institutional orders/inquiries please send us your queries on order@stepinadventure.com

I had placed an order 2 days ago. Now, I have to leave on an urgent trip. Can you please hold the delivery until I get back?

Absolutely! Please email order@stepinadventure.com or call on the numbers given on the "Contact Us" (give Contact Us link) page with your request. If the consignment has already been shipped then we may not be able to hold the delivery. To contact us click on the below link: http://www.stepinadventure.com/pages/Contact-Us/pgid-581800.aspx

What are octroi charges and who would bear the same?

The state government levies the octroi charges when the product enters the state. These charges are applicable in Maharashtra and Gujarat and the charges fluctuate as per the Government regulations and we are unable to confirm the amount. The octroi charges vary from 3% to 6% of the product value.
The octroi charge is payable by the recipient at the time of delivery. The courier will collect the octroi amount from the recipient at the time of delivery. 

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